Car insurance won't pay out?

Lana Uliano: I think maybe you and your friend are not quite understanding correctly. If your friend made a claim, the insurance should pay, assuming the cost is more than his deductible amount. He must pay the deductible, and the insurance company pays the rest. Maybe the damage was not serious enough to exceed his deductible? Maybe they are not sure how the damage was caused, if you don't have a police report. Or maybe your friend only has state-required minimum liability insurance, not full coverage.Your friend needs to get a better understanding of what the insurance company is saying, because you won't get an answer here on YA....Show more

Kellie Waycott: It doesn't make any difference whether there is a witness, and it also doesn't make any difference whether he was at fault or not.If he bought collision insurance, then it would pay out even if he was at fault.If he bought only liability, then it cannot ever, under any circumstances, pay out for damage to his ! own car. (It can pay out only if he is at fault, and only for what happens to someone else.)...Show more

Ilana Gaster: I don't know